India · 4 November 2026
TRAI permits AI agents for telecom support, mandates 16‑hour human assistance
TRAI issued guidelines allowing telecom operators to deploy AI agents for 24‑hour customer complaint support, while requiring at least 16 hours of daily human assistance and appropriate human oversight.
Why it matters
Plan AI‑agent integration for telecom support while ensuring 16 hours of human assistance daily to meet TRAI compliance.
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